Stephen Essien is a seasoned business consultant, certified leadership coach (ICF-PCC), and Leadership Master Trainer (IAPPD), known for guiding organizations through growth, transformation, and team alignment across Africa. With a proven track record in executive roles within telecom and banking, Stephen has led large commercial and customer operations teams, spearheaded CX transformation initiatives, and helped both private and public institutions unlock new revenue pathways.
He brings over two decades of experience driving business strategy, customer excellence, and sustainable revenue growth—particularly in emerging markets. His influence spans across multiple African countries, where he has advised institutions on how to rethink customer service and sales as core drivers of national development.
Stephen holds an MBA in Emerging Markets from the University of Liverpool, a Postgraduate Certificate in Leading Innovation and Change from St. York University (UK), and specialized certifications in Strategy from Harvard Business School.
Driven by a passion to elevate lives and build legacies of sustainable success, Stephen’s work continues to bridge the gap between people-centered service and purposeful economic impact—making him an insightful voice at NSLC’25 on rethinking revenue generation in the public sector.